🚚 Free UK Delivery on All Orders — No Minimum Spend Required
Max Thrives
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SHIPPING AND RETURNS

Shipping Information

Where We Ship

We currently ship to the United Kingdom.

Dispatch Times

Orders placed Monday to Friday before 2pm are dispatched the same day. Orders placed after 2pm, or on weekends and bank holidays, will be dispatched the next working day.

Delivery Options & Costs

  • Standard UK Delivery — FREE (estimated 2–4 working days)
  • Express UK Delivery — £2.80 (estimated 1–2 working days)

Delivery times are estimates and may vary during busy periods or due to carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Delivery Queries

If your order has not arrived within the estimated timeframe, or you have any delivery questions, please contact us at orders@maxthrives.co.uk and we will investigate promptly.

Important Note

We are unable to ship to PO Boxes. Please ensure a full delivery address is provided at checkout.

Estimated delivery times are provided by our carrier and are not guaranteed. Max Thrives is not responsible for delays caused by the carrier or circumstances outside our control.

Returns & Refunds

Returns Window

You have 30 days from the date of delivery to request a return or refund.

Eligibility

To be eligible for a return, items must be:

  • Unopened and in their original, sealed packaging
  • In the same condition as received

For hygiene and safety reasons, we are unable to accept returns of opened food supplement products unless the item is faulty or not as described.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 14 days of delivery and we will arrange a replacement or full refund at no cost to you.

How to Request a Return

Email us at returns@maxthrives.co.uk with your order number and reason for return. We'll respond within 2 business days with next steps.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Return Postage

Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked service.

Your Statutory Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.