Refund policy
Refund & Returns Policy
Our Promise At Max Thrives, we want you to feel confident in every purchase. If something isn't right, we're here to help.
Returns Window You have 30 days from the date of delivery to request a return or refund.
Eligibility To be eligible for a return, items must be:
- Unopened and in their original, sealed packaging
- In the same condition as received
For hygiene and safety reasons, we are unable to accept returns of opened food supplement products unless the item is faulty or not as described.
Faulty or Incorrect Items If you receive a damaged, faulty, or incorrect item, please contact us within 14 days of delivery and we will arrange a replacement or full refund at no cost to you.
How to Request a Return Email us at (hello@maxthrives.co.uk) with your order number and reason for return. We'll respond within 2 business days with next steps.
Refunds Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Postage Unless the item is faulty or incorrect, return postage costs are the responsibility of the customer. We recommend using a tracked service.
Your Statutory Rights This policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
